Soft Skills/Personal Development Training

A summary of courses available*

Appraisal Skills

  • Appraisal Interviewing 1 – Introduction To Competencies & Performance Review
  • Appraisal Interviewing 2 – Interviewing
  • Assessing Training Effectiveness
  • Improving Personal Effectiveness
  • Performance Management
  • Performance Measurement
  • Personal Effectiveness in Management
  • Personal Effectiveness at Work

Communication Skills

  • Assertiveness Techniques
  • Becoming a Powerful Communicator
  • Effective Communication Skills
  • Influencing People
  • Interpersonal Skills
  • Effective Telephone Techniques

Customer Services / Customer Care

  • Basic Customer Service
  • Delightful Customer Service
  • Advanced Customer Service
  • Quality Service Culture for Managers and Leaders
  • Handling Complaints, Objections, Difficult Customers
  • Customer Services and Telephone Techniques
  • Effective Telephone Techniques
  • Reception Skills
  • Customer Care in Public Service
  • Customer Care for Service Organisations

Financial Skills

  • Budgeting for Non-Financial Managers
  • Finance for Non-Financial Managers
  • Managing Cash Flow
  • Managing Budgets

HR / Personnel

  • Recruitment & Selection
  • Recruitment Interviewing
  • Recruiting & Selecting Service Superstars
  • Disciplinary Skills
  • Handling Difficult People
  • Improving Personal Effectiveness
  • Influencing People
  • Interpersonal Skills
  • Interviewing Skills (Appraisal)
  • Interviewing Skills (Recruitment)
  • Managing Disruptive Behaviour
  • Motivating Others
  • Negotiation Skills
  • Performance Management
  • Performance Measurement
  • Quality Management
  • Train the Trainer

Literacy & Writing Skills

  • Business Writing Skills
  • Effective Business Writing
  • Effective English Workshop
  • Report Writing
  • Perfect Presentations
  • Writing with Perfect Grammar

Management and Leadership Skills

  • Business Systems Analysis
  • Effective Management Skills
  • Effective Leadership for Senior Managers
  • Effective Line Management
  • Financial Management for Non-Financial Managers
  • Introduction to Management
  • Leadership Skills
  • Line Management
  • Management Development
  • Management Techniques
  • Managing Poor Performance
  • Managing Budgets
  • Managing Stress
  • Managing People
  • Personal Effectiveness in Management
  • Report Writing
  • Supervisory Development
  • Team Leadership
  • Team Building and Effective Leadership
  • Quality Management
  • Disciplinary Skills
  • Effective Meetings
  • Managing Disruptive Behaviour
  • How to delegate
  • Motivating Others
  • Negotiation Skills
  • Handling Difficult People
  • Time Management

NLP

  • Neuro Linguistic Programming In Action

Personal Effectiveness Skills

  • Assertiveness Training
  • Disciplinary Skills
  • Handling Difficult People
  • How to delegate
  • How to motivate
  • Improving Personal Effectiveness
  • Influencing People
  • Interpersonal Skills
  • Managing Disruptive Behaviour
  • Motivating Others
  • Negotiation Skills
  • Performance Management
  • Performance Measurement
  • Personal Effectiveness in Management
  • Personal Effectiveness at Work
  • Presentation Skills
  • Quality Management

Project Management

  • Introduction to Project Management Theory and Project Planning
  • The Successful Planning and Management of Projects
  • A Survival Course for New Project Managers
  • Managing Projects Effectively
  • People Skills in Project Management
  • Effective Project Cost Management
  • Risk Management
  • Project Planning & Control
  • Project Management Fundamentals
  • Leadership and People Skills In Project Management
  • Development of Standards, Templates and Procedures
  • Tailoring of the Project Environment
  • Tailored Training
  • Facilitating Planning Workshops

Sales Skills

  • Basic Selling Skills
  • Sales for Non Sales People
  • Selling Skills – Generic Sales Techniques
  • Advanced Soft Selling Skills - Understanding Rapport, Personalities and Body Language
  • Major Account Management; for complex, competitive selling at all levels
  • Strategic & Major Account Planning - including competitive bid analysis
  • Sales Foundation/Advanced Skills
  • Corporate Sales Development
  • Solution Centred Selling
  • High Value Solution Selling
  • Field Sales Management
  • Selling with Winning Proposals
  • Report Writing
  • Selling Professional Services
  • Relationship Management
  • Personality and PULitics in Selling
  • Negotiation Skills
  • Finance for Sales and Marketing
  • Call Centre Sales / Telephone Techniques
  • Tele-Sales Techniques
  • Basic Telesales
  • Advanced Telesales
  • Professional Telephone Selling

Secretarial / Administrative

  • The Effective Secretary
  • Effective Meetings
  • Personal Effectiveness at Work
  • Speed Writing
  • The Data Protection Act

Presentation Skills

  • Reception Skills
  • Report Writing
  • Supervisory Development
  • Taking Minutes
  • Time Management

Stress Management

  • Managing Stress
  • Stress Control
  • Stress Busting

Training and Coaching Skills

  • Assessing Training Effectiveness
  • Coaching Skills
  • Course Development
  • Delivering Skills Refresher
  • Equal Opportunity Training for Trainers
  • Facilitation
  • Health and Safety
  • Help Desk Excellence
  • IT Trainer Development
  • Mentoring and Coaching Skills
  • Train the Trainer

* Please note that this summary is not exhaustive. Other courses are available, including alternative outlines for the above titles and bespoke courses written specifically for individual clients.